se30-day returns
1. The Supplier offers a 30-day returns period for all of the Goods. If the Buyer changes their mind or the product is unsuitable, they can return the goods in line with our returns policy.
2. Where the Buyer wants to take advantage of the 30-day returns policy then the Buyer must contact the Supplier by email at customersupport@designereditions.com within 30 days of the date it was delivered.
3. The Buyer has the right to make their own arrangements to return the product back to our Warehouse to avoid deduction of refund.
4. The Buyer, at the Buyer’s expense, must return the Goods within 30 days of the Buyer’s notification to the Supplier. Before returning the products, the Buyer will need to provide pictures or videos of the goods as they were received as well as the items inside of the packaging.
5. Goods must be returned in the original packaging with adequate insurance during the return journey and must be unused, in the same condition as when they were dispatched by the Supplier.
5.1 For Ireland returns, the Buyer (at the buyer's expense) will need to make their own arrangements to return the product to our Warehouse. The supplier does not arrange collections for this country. The goods must be returned with the original packaging, protections, and product intact. The supplier will not refund any fees paid for the return or original shipping.
6. The Supplier expects the Goods to be returned unused and in good condition. Within 30 days of their return to the Supplier, the Supplier will make an inspection as to the condition of the Goods.
6.1 If the condition is acceptable then the Supplier must make arrangements to refund the Buyer within 30 days of the date of the Supplier’s inspection. Refunds will be made using the same method of payment that the Buyer used when purchasing the Goods.
6.2. If the condition is unacceptable then the Supplier reserves the right to deduct 15% restocking fee to cover charges for repackaging and repair.
7.Where the Buyer is returning any Goods, the Supplier will not refund any duty fees paid at customs for initial receipt of the goods, especially for Norway, Switzerland or Islands.
If you’re returning an item because you’ve changed your mind, you’ll need to pay the cost of the collection. If you return any item of your order, we’ll give you a full refund, minus what you've paid for the delivery (shipping and handling) and the collection fee. If customs fees have been paid by you we will not refund these if you are returning an item due to a change of mind and we will not cover any return customs charges. In order to get the cost for collection service, please contact our Customer Service Department at customersupport@designereditions.com
The costs below are used as an example of what they could be. These are not guaranteed. Please note the rates change from day to day, depending on several factors such as fuel rates, couriers, dimensions of the products, and destinations. Before a collection, we will need to confirm the costs with the couriers and notify you accordingly.
| Product Cost* | Return Rate UK** | Return Rate Europe** |
|---|---|---|
| < £50 | £5 | £10 |
| £50-£149.99 | £10 | £20 |
| £150-£249.99 | £20 | £40 |
| £250-£399.99 | £29 | £58 |
| £400-£599.99 | £44 | £70 |
| > £600 | £70 | £88 |
*Product cost excluding delivery fees
**All costs are approximate and do not include over sized, heavy, palletized items. Collection from far reaching points of collection i.e. Islands, Scottish Highlands, Certain Swedish Island. If there is a excessive cost incurred we will contact you for further information.